David A. Collier

David A. Collier is the Eminent Scholar, Alico Chair in Operations Management, at the Lutgert College of Business, Florida Gulf Coast University He holds a Bachelor of Science of Mechanical Engineering and a Masters of Business Administration from the University of Kentucky and Ph.D. in Production and Operations Management from The Ohio State University. Prior to his academic career, he worked in materials management for Babcock and Wilcox Company. He is on the editorial boards of three journals, a member of The American Society of Quality Control and International Service Quality Association, and an invited speaker at past Quality in Services Symposiums.

Collier is the recipient of five awards for outstanding journal articles, has written and published eight invited book chapters, seven of his cases have been reprinted in major marketing and operations management textbooks, and he has over eighty refereed publications. A 2004 citation review found that over 250 journal articles have referenced Collier’s research. He has published in such journals as Management Sciences, Decision Sciences, Journal of Operations Management, Production & Operations Management, International Journal of Operations and Production Management, Business Horizons, Journal of Service Science, and International Journal of Service Industry Management. Current research interest focus on basketball (sports) analytics where teams, players, and owners are evaluated based on many metrics new to the game of basketball using advanced video replay and software capabilities.

He is the author of five books on service management and quality management, Service Management: The Automation of Services, Service Management: Operating Decisions, The Service/Quality Solution: Using Service Management to Gain Competitive Advantage, Operations Management: Goods, Services and Value Chains, and OM.

Collier was nominated and selected to the 1991 and 1992 Board of Examiners for Malcolm Baldrige National Quality Award. Collier is a recognized authority in the areas of quality, operations, process, performance measurement, and service management. Collier has been the faculty leader and taught in the Fisher College of Business Six Sigma Black Belt Blended (Clicks and Bricks) Executive Program.

Collier previously taught at the Fuqua School of Business at Duke University, the Colgate Darden Graduate School of Business at the University of Virginia, and the Fisher College of Business at The Ohio State University. In 1995, Collier taught in the Executive MBA program at the University of Warwick in England, in the Masters in International Business (MIB) program at the Ecole Nationale des Ponts et Chaussees University in Paris, France, and in The Masters in International Business (MIB) program sponsored by Ecole Nationale des Ponts et Chaussees University and several Argentina universities in Mendoza and Buenos Aires, Argentina.